AWS Advanced Tier Partner, Amazon Connect specialists

Complex on the inside. Effortless on the outside.

We design, integrate, and support Amazon Connect for government, higher education, and enterprise teams. Scroll to follow one call through the cloud.

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Illustrative journey

Follow one call through the cloud.

  1. 01Amazon Connect

    Answered in an instant.

    A contact flow greets the caller and decides where the conversation should go.

    ContactFlow › Resident Services · channel VOICE

  2. 02Amazon Lex

    Understands the request.

    Natural-language IVR hears what the caller needs, in their own words.

    Caller

    “I’d like to set up a payment plan for my property tax.”

    intent SetUpPaymentPlan · confidence 0.96

  3. 03AWS Lambda → your systems

    Knows who’s calling.

    Lambda pulls the account from your system of record, so no one has to repeat themselves.

    lookup parcel ••4821 → balance due · plan eligible

  4. 04Amazon Bedrock

    Answers with your knowledge.

    Generative AI drafts the reply, grounded in your own policies and knowledge base.

    kb payment-plans.pdf · grounded ✓

  5. 05Amazon Connect Contact Lens

    Listens for how it’s going.

    Real-time transcription and sentiment, so the flow can hand off warmly to an agent if it’s needed.

    sentiment ▲ positive · handoff ready

What the caller experiences

One quick, friendly conversation.

Resolved on the first call · 1:12

County ServicesnowYour payment plan is confirmed. First payment: Nov 1.

You’re all set

Payment plan confirmed: 4 payments starting Nov 1.

How was your call?

That’s what we build.

The architecture stays out of sight. The experience is what people remember.

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Credentials

  • AWS Partner, Advanced Tier Services

  • Founded by former AWSAmazon Connect specialists

  • 20+ AWS certificationsacross the team

What we build

Expertise across your customer experience.

From contact center modernization to AI and system integrations, we help you deliver connected, efficient service.

Explore our services

Selected work

Proof, not promises.

Public-sector and enterprise teams we've helped on Amazon Connect and AWS — and what changed.

  5. Amazon Connect

    Transportation Agency

    Amazon Connect Migration

    40+ agents migrated off legacy infrastructure

    • Integrated third-party data directly in agent desktop
    • Improved first-call resolution with reduced handle time
    Read the story: Transportation Agency — Amazon Connect Migration

    BuiltFull Amazon Connect migration from legacy platform

  7. Next up

    Your project could be next.

    Tell us where your contact center is today. A senior architect will take it from there.

    Start your project All case studies

How we work

One senior team, from first call to go‑live.

Senior architects stay involved from discovery through go-live — no account managers in between. The people who assess your contact center are the people who build it.

  1. Assess

    We review your platform, call flows, and integrations, then map a practical path forward.

    Fixed-fee discovery available

  2. Design

    Contact flows, routing, self-service, and integrations, designed around how your team works.

  3. Build and migrate

    We build, connect your systems, and move over in planned phases, testing as we go.

    Fixed-fee deployments available

  4. Launch

    A planned cutover, with your team trained and the architects who built it alongside you.

  5. Guided Care

    After launch, the same architects keep improving and supporting your contact center.

    Annual care packages

No hand-offs, from Assess to Guided Care

Our approach

Senior expertise. Direct collaboration.

You work directly with senior architects, led by two founders from the Amazon Connect teams at AWS.

Meet our team

Portrait of Tim Gabriel

Tim Gabriel

Managing Partner & CTO

Helped establish the Amazon Connect Public Sector team at AWS.

Portrait of Donald Rich

Donald Rich

Managing Partner & Chief Growth Officer

Led Amazon Connect adoption and large-scale delivery at AWS and major financial institutions.

Get started

Where is your contact center headed?

Book a 30-minute working session with a senior architect. No pitch deck — just practical guidance on your contact center.

Start your projectBook a 30-minute session

Choose a starting point

Each option opens the contact form with your topic filled in.